Payment

All prices are quoted in New Zealand dollars (NZD), inclusive of GST.

How do I pay?

Once you have selected your meals, follow the ‘check-out’ prompts and you will be directed through the payment options.

By Credit Card is the easiest, or by a Debit Plus card.

We use DPS- Payment Express. www.paymentexpress.com
A trusted and extremely robust payment gateway to ensure the most secure online payment system.

Once your order is finalised and payment processed, we will both receive an email confirming your order. If you haven’t received the confirmation email, then we probably didn’t either. If there is any doubt please call us and we will sort it out for you.

Payment Express connection issues, please go to – https://www.paymentexpress.com/tls-deprecation

Cancellation policy

Please check your order before placing, as once processed it cannot be cancelled.

Return/ Refund policy

At MPK Artisan Kitchen, we stand by our product! If there is an issue, which means you are less than happy the quality of our product, please notify us within 24 hours and we’ll offer a replacement or a refund.

Delivery policy

Door to door

In order to keep meals chilled during transport, all orders are packed in a poly box with a frozen gel pad – so if you are not at home when meals are delivered, they can be left for you in a chilled state.

Once you receive delivery, for chilled meals, you can store in your refrigerator for up to 7 days. Any meals not used after that should be frozen for future use. For frozen meals, transfer to your freezer.

Delivery schedule

We deliver personally within the Hibiscus Coast & Orewa area and by courier to all other areas

For orders within the Hibiscus Coast & Orewa area: Our delivery days are Wednesday, Thursday & Friday.
For orders received outside the Hibiscus Coast & Orewa area: Orders received between Friday & Tuesday will be delivered to you on a Wednesday or Thursday.

If we are going to be short on your order, we will contact you to arrange an alternative.

Delivery costs

Hibiscus Coast & Orewa over $70
FREE
for Hibiscus Coast & Orewa orders totalling more than $70
Personal delivery
Hibiscus Coast & Orewa under $70
$ 5.00
for Hibiscus Coast & Orewa orders totalling less than $70
Personal delivery
Other areas 1-5 items
$ 14.00
for all orders outside Hibiscus Coast & Orewa (North Island Only)
Courier delivery
Other areas 6+ items
$ 20.00
for all orders outside Hibiscus Coast & Orewa (North Island Only)
Courier delivery

All meal deliveries are tracked and traced, so we know where they are at all times.

Order and collect

If preferred you can place your order and select ‘pick up’ option and we’ll have your order ready for you to collect on the specified day.

Our Address:
Manly Park Kitchen
37 Manly Park Ave
Manly
Whangaparaoa 0930


Our shop hours:

Tuesday to Friday: 10am – 5pm